In theory, new technology should make the work of overloaded licensing agencies better and faster, and save valuable time and resources. But all too often, this is not the outcome. Why?

New technology implementations often run over budget, stretch beyond proposed completion dates, and don’t live up to expectations. How do you avoid this fate? Believe it or not, it starts with the request for information (RFI) and request for proposal (RFP).

Public sector licensing agencies must think about digitizing now more than ever. COVID-19 exposed the weaknesses inherent to manual, paper-based processes and, undoubtedly, stakeholders will be calling on agencies to make significant changes.