Platform Events are used to deliver secure, scalable, and customizable notification within Salesforce or external app. Platform Event is based on Event-Driven Architecture.

GetFeedback is an online survey software that helps measure customer satisfaction in real time and improves the customer satisfaction. This software has survey builders which we can create the logic with customized themes, color and buttons.

Salesforce IQ Inbox is used to combine email inbox and Salesforce data together in one place. This makes us easy to update pipeline and log sales activity.  This Salesforce inbox is supported with Gmail and Microsoft Exchange.